Frequently Asked Questions

About Placing an Online Order

Not yet. Our customers can only shop online at the moment.

No, you are free to order as many products as you wish. In fact, we even take bulk order

We accept most credit and debit cards as well as additional payment methods depending on
your location, like bank transfers, prepaid cards or even localised payment methods. You
can check our Payments Policy for more details.

We request you to please check the spam/junk folder of your mailbox. If not, it is possible
that our system was having a bad day or that you made a typo while entering the email ID.
Either way, just email us and our team will help you.

About Shipping and Delivery

Delivery estimates are displayed next to each product and customers are advised to check
these estimates before adding products to their cart. If you feel that your order has been
delayed or you forgot to check the delivery estimate, please contact us.

Shipping methods and charges are displayed at the time of checkout and depend on your
location. For more information, please visit our Shipping and Delivery policy.

Yes, you can contact us to change the delivery address even after you have placed your
order. In case the order is already dispatched, it might be beyond our control to change the
delivery address. Our team will still try their best to work with our courier partners to
accommodate your request.

Please allow up to 24 hours for the tracking details to get activated, once you have received
the link. In case there is still an issue, or if your order seems to be stuck at the same step,
please contact us and we will coordinate with the courier partners to resolve the matter.

In order to keep the delivery contactless, it is possible that your order might have been
delivered at your front door, or in a common area (if applicable). We advise you to check this
and in case you still cannot locate the shipment, please contact us.

Check the box for any signs of tampering and please send us an email, with pictures, if you
suspect anything. It is also possible that your order might have been shipped in parts and
that you will receive the rest of it soon after.

Please send us an email with pictures of the box and its contents so that our team can help

About Cancellations and Returns

Please contact us to request cancellation of your order. If the order has not been
dispatched, you will be eligible for a full refund. However, in case the order is already
shipped, we might levy a small cancellation fee to cover the cost of shipping.

Please contact us within the return window of 14 days and we will issue a Return
Merchandise Authorisation (RMA) number, along with the address that the goods are to be
returned to. Please return with the RMA clearly marked on the package, so that we can
identify it.

Yes, return shipping fees will be refunded in full for all cases where the product delivered
was incorrect or damaged. Postage will not be refunded for unwanted items. To claim the
refund, please send us a picture of the postage receipt.

Our team inspects the products to ensure that they are in the same condition you must
have received them in. All packaging material must be undamaged and unused with the
price tags intact. This takes about 24-48 hours from the date of receipt at our facility.
Post that, our team will be in touch with you

About Refunds

Refunds are processed from our end within 48 hours of authorisation and depending on your
bank, might take upto 7 days to get credited. The authorisation varies from case to case, as

(1) For Refund Against Return: Refund Authorisation happens when the returned
product reaches our facility and the team approves the return.

(2) For Refund Against Cancellations: Refund Authorisation happens as soon as the
cancellation request is approved. In case the cancellation request is received after
the product is already shipped, a small cancellation fee might apply.

Refunds are processed back to the same payment method that was used to place the order.

Please remember to share the new card or account details at the time of placing the return
or cancellation request. Our team will try their best to accommodate your request.

  • Our Office Address

    Handelnine Global
    16192, Coastal Highway
    Lewes, DE 19958, USA

  • Mailing Address

    Hygeia Building Rear Ground Floor,
    66-68 College Road,
    Harrow, Middlesex HA1 1BE
    United Kingdom

Customer Support

Within 3 hours


Avg. Response Time: 60 minutes